Wednesday, December 26, 2018

The Mumbai Dabbawala System: On-Time Delivery, Every Time

The Mumbai Dabbawala…

A dabbawala is a person, who is part of a delivery system that collects hot food in lunch boxes from the residences of workers in the late morning, delivers the lunches to the workplace utilizing various modes of transport, predominantly bicycles and the railway trains, and returns the empty boxes to the customer’s residence that afternoon. They are also made use of by prominent meal suppliers in Mumbai where they ferry ready, cooked meals from central kitchens to the customers and back.


Introduction
Originated in 1880 when India was under British rule.
Mission to serve their customers on time
President and General Secretary
Raghunath Medge and Mr. Gangaram Laxman Taleker
Nutan Mumbai Tiffin Box suppliers association
Started in 1880.
Registered in 1956 as charitable trust.
8th grade schooling avg. literacy rate.
80 km total area coverage.
5000 employee strength.
2,00,000 Tiffin Boxes. i.e 4,00,000 transaction every day

3 hrs + 3 hrs = 6 hrs time taken

Organizational Structure


Coding System 


Working of Dabbawala



Six Sigma Performance 


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